The Care Services We Provide    

 Dedicated to the provision of Quality Care and Support

We take the time to listen to your needs offering tailored care in the comfort of your own home. Our aim is to help you maintain your independence and lifestyle with the support of flexible care.

“Our Service User's wellbeing is an essential part of our service. We offer social clubs providing interests and companionship maintaining their social engagements out of the home” - Phil Turvey

Taking care of you

Our professional care team provide companionship and support offering:

• Domiciliary Home Care
• Home Help
• Respite Care
• Emergency Care
• Dementia Care
• Mental Health Care 
• Palliative Care
• Learning Disabilities
• Autism 

Care assessment & risk assessment

We evaluate your home care needs, working alongside you and your family to develop a care plan that you are happy with. Our team will visit you at home and discuss the difficulties you have; and look for ways to offer support and companionship both inside the home and outside in the wider community as part of our care assessment.

Your Personal Care and Support Plan

Following your care assessment we develop a care and support plan with you detailing all the support you need, from personal care and home help to providing regular trips out, shopping, and taking an active part in the community. 

Tailored to your personal needs your First Choice Home Care and Support Plan includes:

• What home care you require
• How often you will receive help
• What extra support you require – trips out etc
• Your carers profile 
• First Choice Home Care team contact details
• Agreed home care start date
• Branch contact details and opening hours
• Statement of purpose
• Service user's guide

Your Care Plan

• About you – your personal details
• Health issues/concerns
• Aspirations and outcomes
• Nutrition and Hydration
• Personal Care
• Risk Assessments
• Medication
• Consent for care
• Individual specific information leaflets
• Feedback forms

Local home care support in your area

We offer home care throughout Norfolk and Suffolk with branches in Harleston, Halesworth, Norwich and Snetterton.  As a local independent care agency we take pride in being part of the local community with fundraising charity events, clubs and coffee mornings. First Choice Home Care offer social services care and private-funded packages across East Anglia.  

We are flexible, responsive, person centred and always consider and respect all individual’s dignity, independence and choices. We work very closely with all stakeholders and professionals to ensure a solution focused approach and a person-centred approach is taken and that all care is outcome-focused. It is important to FCHC to be as flexible as possible to ensure increasing complex needs are accommodated allowing our Service Users to remain independent for as long as possible - First Choice Home Care 

Our values

• Caring – compassionate support and social care services
• Trustworthy – providing professional standards with integrity
• Teamwork – working together with dignity & respect
• Accountable -  professional, honest, trustworthy support and homecare 
• Listening - we listen & respect your needs 
• Safety - working safely to provide the best care
• Effective and Responsive-Multi-disciplinary working, planning and information sharing,reacting quickly and positively

Our objectives

In supporting our aims, we commit ourselves to the following objectives:

• To listen to what you want; to respect your choices in a way that gives you as much control as possible when arranging care and support services.
• To understand your diverse needs, to be sensitive to your needs, wishes and beliefs in providing care and support from trained Care and Support Workers, enabling individuals to maintain their dignity at all times.
• To work with individuals, families, advocates and other health care professionals if applicable, enabling communication and progress through the correct channels.
• To encourage you to exercise your rights to personal choice and individual expression including religious and cultural beliefs.
• To provide continuity of care and support which is tailored to individual needs and valued by those who use our services.
• To assist you to maintain and enjoy the benefits of the community and specialist services that may be available to them.

Accreditations 

• All First Choice Home Care branches across Norfolk and Suffolk are accredited and approved by Suffolk County Council and Norfolk County Council 
• Norfolk County Council Framework accreditation. 
• Six Steps to Success in The North West End of Life Care Programme for Domiciliary Care:  Halesworth Branch
• First Choice Home Care is regulated by The Care Quality Commission the UK’s independent regulator of all health and social care services.