First Choice Home Care
Great British Care Awards Regional Finalist
Great British Care Awards Regional Finalist

Head Office & Snetterton 01953 667950

Halesworth 01986 800227
Norwich - Mental Health 01603 980394
Norwich - Domiciliary 01603 367729

Quality Home Care and Support in Norfolk and Suffolk

Specialist Mental Health Home Care

First Choice Home Care support young people within the social care settings and specific clinical support areas within the community as well as in Hospital/Care home settings prior to discharge into the community. Our specialist mental health care team know how important friendly and compassionate help is. 


Mental Health Care

We offer home care support for young people with mental health problems. Our specialist team work with young people suffering with :

  • Depression
  • Anxiety
  • Obsessive Compulsive Disorder (OCD)
  • Eating Disorders
  • Phobias
  • Bi-Polar Disorder
  • Schizophrenia
  • Multiple Personality Disorder (MPD)
  • Post Traumatic Stress Disorder (PTSD)

How can home care help and support people with mental illness?

We offer support in your own home, working alongside social care, helping you with day to day things that may have become more difficult such as: 

  • Support, friendship and emotional encouragement
  • Help with personal appearance
  • Medication management
  • Support with social activities
  • Housework and light domestic duties
  • Preparing and cooking meals
  • Planning activities
  • Help with household bills/money management


How we can support you 

  • Helping you understand your legal and general responsibilities
  • Establishing and helping with your social networks
  • Being part of a community
  • Assisting you with identifying skills and qualifications
  • Becoming self-reliant
  • Building and maintaining relationships
  • Assisting with self care
  • Identifying addictive behaviours and making you aware of risk factors 
  • Direct you to the medical professional who can give you the support you need


Contact us: Mental Health Branch. 01603 980394


 Services we provide 

Support within the home

The First Choice Home Care Team can assist with everyday tasks such as housework, laundry, ironing and bed changing. We know how important maintaining a clean environment is in promoting personal health.


A Care and Support Worker can accompany you to the local shops or in to town, assisting with carrying the shopping and putting it away on return. Alternatively, a Care and Support Worker may assist by writing a list, going to the shops, collecting the required shopping and putting it away upon return. The Company ensures that any financial transactions are recorded and are transparent through receipts and signed documents.

Personal Care 

We provide personal care assistance as requested by you, and as stated in the care plan. These tasks are provided with dignity and privacy at all times. We know how important personal
hygiene is in promoting personal health and wellbeing.


Our specialist Mental Health Care and Support Workers are able to administer medication. Our Care and Support Workers may only assist with medication that is dispensed from a pharmacy or in the original prescribed medication packets.


Our Homecare and Support Team can accompany you on outings or excursions.
A visit may be arranged to just sit and talk or to motivate and include activities within your home.


The First Choice Home Care Team can help cook and serve meals and beverages chosen by you as part of your care plan. They may encourage eating and assist if necessary as an agreed part of your care plan. They will wash, wipe up, put away dishes and empty bins.

Respite & holiday cover for exisiting care givers

We can provide Care and Support Workers to assist with anything up to 24 hour care to cover much needed respite or holiday for existing primary carers. This ensures peace of mind and maintains established routines.


Our First Choice Home Care team can accompany you to the hospital, dentist, doctors, hairdressers or any other appointment. 

Social activities & events

The Company’s Care and Support Workers may accompany you swimming, walking or any other enjoyed outdoor activity of your choice. They can accompany you to the theatre, cinema and other social events. We know it is important for you to continue with your social activities, hobbies or interests to maintain wellbeing.

Dementia effecting young people

First Choice Home Care have specialist carers that have received additional training in assisting young people with Dementia. We understand the importance of familiarity of routine and continuity of care. We focus on what people can do as opposed to what is no longer possible. We maintain excellent contact with existing support and other involved healthcare professionals.

Hospital pre-discharge support

You may be in a hospital or in a private care home, we can engage with you prior to your discharge to your agreed community setting. This service will help you to get to know the First Choice Care team and also agree the level of support you may need while settling to live an independent life.



Mental Health Care and Support Plan 

We will assess your needs developing a flexible mental health Care Plan detailing all the support you need, from personal care and home help to providing regular trips out of the home. We take the time to get to know our customers developing trust and helping them feel secure. Your Care and Support Plan will be tailored to meet your individual needs and chosen lifestyle.

A plan of care and support will be created following your requirements and needs. Our Care and Support Workers will follow this Care Plan to assist with everyday tasks and activities that are beneficial for you to remain within your own home. Your Mental Health Care and Support Plan is tailored to meet your specific needs. read more>

Mental Health Self-Help Guides 

First Choice Home Care provide self-help guides. All our branches have dedicated areas with leaflets and guides available. 

We have a number of Mental Health Self Help Guides produced by Northumberland, Tyne and Wear NHS Foundation Trust available to download: 

 NHS Self Help Guides>

NHS Mental Health Self-Help Guides cover a range of mental health issues:

  • Abuse
  • Alcohol and You
  • Anxiety
  • Bereavement
  • Controlling Anger
  • Depression and Low Mood
  • Domestic Violence
  • Eating Disorders
  • Food for Thought
  • Health Anxiety
  • Hearing Voices & Disturbing Beliefs
  • Obsessions and Compulsions
  • Panic
  • Post Traumatic Stress
  • Postnatal Depression
  • Self Harm
  • Social Anxiety
  • Sleeping Problems
  • Stress
  • Self Help Poster

 *The above NHS Self-Help Guides are meant as an introduction to self help techniques, some people may need to seek additional support from a health professional.



   Home Care, part of the whole solution

We provide person centred care and support with a focus on outcomes to achieve 'self-defined recovery' that considers how each person wants to live within the context of their mental health condition. We also team up with case workers, social workers, family members, friends and others working with individuals to support and help our clients reach their goals.

First Choice Home Care offer support for people with mental health issues. Our unique mental health support service- combines more than one service.

  • Tailored to those experiencing a wide range of mental health issues who want to be independent in the community.
  • The service will be all about ‘recovery’ and the training will be ‘recovery model’ focused. It is about more than surviving and existing in the community, we want our service users to go on a journey and find a way to be happy and independent within the community.
  • This is a ‘strength based’ service. We are going to help the service user to discover their areas of strength and to help develop these so that the service user can build confidence and independence.
  • A holistic service looking at so much more than just the mental health condition. We want to deliver outcomes.


Your service user guide

Find out more about the services we offer in our Mental Health Support Information Guide. download> PDF


  • All First Choice Home Care branches across Norfolk and Suffolk are accredited with Suffolk County Council in Regulated Service
  • Norfolk County Council Framework accreditation. 
  • Six Steps to Success in The North West End of Life Care Programme for Domiciliary Care:  Halesworth Branch
  • First Choice Home Care is regulated and endorsed by The Care Quality Commission the UK’s independent regulator of all health and social care services. Link
  • We have supported Norfolk and Suffolk Social Care Services for over 10 years. 



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CQC Inspection Rated Requires Improvement

Snetterton Branch

CQC Inspection Rated Requires Improvement

Norwich Branch

CQC Inspection Rated Good

Halesworth Branch