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Dedicated to the provision of Quality Care and Support
A Suffolk independent family business First Choice Home Care are celebrating after their Haleston Branch was rated Good by the Care Quality Commission.
Based throughout East Anglia First Choice Home Care offer domiciliary care providing personal care to older people living at home with dementia, parkinsons, alzeimers, people with physical disabilities and those struggling with mobility and mental wellbeing.
The CQC inspection highlighted that people were happy with the service they received and shared good relationships with their care workers. “People were supported by care workers who were skilled, motivated and caring” Care Quality Commision report
The Harleston branch, based at 2 Church Street, is very much as part of the community and take an active part supporting local and national charities.
“This is a great team achievement; we all take pride in delivering consistent professional homecare services and feel very much part of our local community.” Commented Hannah Brock, Registered Manager Harleston Branch.
She continued: “Our team offer specialist homecare for clients suffering from Parkinson’s, Alzheimer’s and Dementia, as well as respite care to give primary carers a break and palliative care. First Choice Home Care also offer homecare services for people with mental health conditions, physical disabilities, sensory impairments and learning disabilities throughout Norfolk and Suffolk”
The CQC inspection highlighted that people felt involved in their care, they were ‘consulted over their care needs and encouraged to make their own decisions” - one of First Choice Home Care’s key core values, listening to peoples concerns and offering a tailored Personal Care and Support Plan.
Emily Baldwin, Area Manager First Choice Home Care, said: “We’re proud of our professional values and homecare service standards Supporting customers throughout East Anglia we take the time to listen to peoples needs adjsuting care as and when needed to provide a tailored homecare service”
Care Quality Commission, CQC, is the independent regulator of all health and social care in England. We are given powers by the government to register, monitor and inspect all health and care services.
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